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Archive for August, 2010

Scaling The Experience Ladder

Posted by Ron SellersTuesday, August 10, 2010, 7:35 am 1 Comment

I just had a great research conversation with my car dealer.

Shortly after I took my vehicle in for service, I got a customer satisfaction questionnaire by e-mail.  They wanted my ratings in a number of areas (cleanliness of the …

This was posted under category: Best Practices, Consumer Experience, Market Research Techniques, Voice of Costumer (VOC) Tags: , , ,

Talent Drives Innovation

Posted by Leonard MurphySunday, August 8, 2010, 16:25 pm 2 Comments

We’ve written a lot here at the GreenBook Blog on issues related to innovation, and one of the components of successful innovation: human capital. I think that particular horse is recovered from it’s last near death experience, so …

This was posted under category: General Information

Creature of Habit

Posted by COLLOQUYSunday, August 8, 2010, 13:59 pm 1 Comment

I would venture to say that “habit” is my middle name, except that W.H.B. isn’t exactly as elegant a monogram as the one resulting from my true middle name: Edward. W.E.B. sounds so prophetic given that when I was born, …

This was posted under category: Best Practices, Consumer Experience, Digital Marketing, Effective Marketing Tags: , , , , ,

Caution: Influencers At Work

Posted by Leonard MurphyFriday, August 6, 2010, 15:18 pm No Comments

Social media and the rise of easy access to dissemination channels for Influencers really is having a profound impact on most every aspect of our lives. Because of the nature of our industry, we tend to think of this phenomenon …

This was posted under category: Association News, Business Leadership, Industry Trends, Innovation in Market Research, ISO, Social Media, State of the Industry Tags: , , , , , , ,

The Model Respondent Comes with the Model Provider

Posted by Sean CaseThursday, August 5, 2010, 22:02 pm No Comments

Over the years, researchers have come to realize that there are enough benefits associated with online sample to be a legitimate data source; it is thus quickly becoming an essential aspect of everyday market research. With the exponential growth of …

This was posted under category: Best Practices, General Information, Market Research Techniques, Online Research, Respondent Engagement, Social Media Tags: , , , , , , ,

Blog Round-up

Posted by Leonard MurphyTuesday, August 3, 2010, 23:24 pm 1 Comment

Obviously we’re fans of blogging around here at the GreenBook, and today’s post should show you why. This is by no means a comprehensive collection of recent blog posts, but it is an aggregation of those that I found most …

This was posted under category: Best Practices, Blogs, Business Leadership, Business Practices, General Information, Human Capital, Industry Trends, Innovation in Market Research, Market Research in the News, Market Research Techniques, Social Media, State of the Industry Tags: , , , , , , ,

More Show & Less Tell, Please?

Posted by Ron SellersSunday, August 1, 2010, 10:38 am No Comments

When a political candidate releases a poll that shows the vast majority of his constituents support his positions, what do we often think?  “Yeah, right – either the research was conducted in such a way as to make sure the …

This was posted under category: Best Practices, Business Leadership, Business Practices, Contributors, Effective Marketing, General Information, Market Research Techniques Tags: , , , ,
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