Find the right market research agencies, suppliers, platforms, and facilities by exploring the services and solutions that best match your needs
Browse Companies and Platforms
Browse Focus Group Facilities
Manage your listing
Follow a step-by-step guide with online chat support to create or manage your listing.
Events
IIEX Conferences
Discover the future of insights at the Insight Innovation Exchange (IIEX) event closest to you
IIEX Virtual Events
Explore important trends, best practices, and innovative use cases without leaving your desk
Insights Tech Showcase
See the latest research tech in action during curated interactive demos from top vendors
View all showcasesWebinars
Stay updated on what’s new in insights and learn about solutions to the challenges you face
View all webinarsCommunity
Community
For Suppliers
Let’s talk
Dana Stanley
Greenbook’s Chief Revenue Officer
Categories
Susan Abbott is a qualitative researcher, facilitator and consultant specializing in customer experience. She helps organizations discover insights, design innovative solutions, and deliver results. Prior to starting Abbott Research + Consulting, Susan was a vice-president of TD Bank Financial Group, one of North America's leading banks. She has an MBA from Ivey Business School, holds the CMRP research designation, and is on the board of the Qualitative Research Consultants Association (QRCA). She speaks and writes frequently on topics related to insight and innovation, publishes the CustomerCrossroads [www.customercrossroads.com] blog, and is author of The Innovative Organization, published by Schulich School of Business. Her preferred transportation when the weather is good is a Dragon Red Vespa 150S. She can be reached at [email protected].
Want to publish with us?
Submit here
The project: B2B innovation. The method: on-site ethnography. The tool: a smart-pen. Simple, easy, unobtrusive.
Susan Abbott
July 29, 2011
Read article
Latest
Instead of firing the focus group, we need to raise the bar on the researchers. You raise the bar by insisting on a professional.
Susan Abbott
March 9, 2011
Read article
Follow Top Authors
Want to publish with us?
Sign Up for
Updates
Get what matters, straight to your inbox.
Curated by top Insight Market experts.
67k+ subscribers
Find companies
Find focus group facilities
Company
For suppliers
Community
Copyright © 2024 New York AMA Communication Services, Inc.
All rights reserved. 234 5th Avenue, 2nd Floor, New York, NY 10001 | Phone: (212) 849-2752