Given the changes in the market insights industry, the traditional supplier will need to move upstream into a strategic role, develop and sell a niche software, become the low-cost provider, or abandon the business altogether. Continue reading »

Marketing departments are now having two-way dialogues directly with their customers, enabled by social technology, which is putting the proverbial MR nose out of joint. This is the root cause of the “self-service” model that hits a nerve with the MR industry. Is there a solution to this tension? Continue reading »

Is what we say or show online more or less of an authentic account of our real view on something (assuming that concept exists)? Does the medium influence our opinion? Continue reading »

Continuing my series of interviews with CEOs of companies that are shaping the future of market research, today I bring you my chat with Kristin Luck, President of Decipher. Continue reading »

In 2009, Grey Matter Research ran a little internal test on a few panels we had used or were considering. The result was the report Dirty Little Secrets of Online Panels, which burned up Twitter feeds and LinkedIn comments, and was requested by researchers from as far away as Finland, Japan, and South Africa. Well, we’re at it again. Continue reading »

Of the 1,432 unique links shared on the Twitter #MRX community in the past two weeks, here are the 10 most retweeted. Continue reading »

Are MR executives really embracing this “New Talent for A New Age”concept? Beth Rounds asks Lock Collins, Cambiar’s Human Resources Practice Leader to weigh in on the topic Continue reading »

Who’s really responsible for poor questionnaire design? Clients – or Agencies? Maybe both? Here’s my take… Continue reading »

Technology is changing faster than consumers. Consumers are changing faster than organizations. Therefore, organizations need to change faster if they are to keep up. Many are finding this difficult to achieve. This presents us with a number of new challenges that I have set out below as hardening client needs. I have concentrated on just a few with some suggestions on what research companies need to do to make sure they’re in a position to meet them. Continue reading »

I’ve recently spent some time reading predictions about the future of the market research industry (probably because at year-end, they proliferate). Funny thing about predictions, though: they’re often wrong. Looking back, they’re often laughably wrong. Continue reading »