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Posts Tagged ‘blind men and the elephant’

(Dis)functional Insight

Posted by Alec MakiWednesday, January 9, 2013, 7:45 am 2 Comments
Insight functions are functionally driven to dehumanize their subjects. When it comes to insight, the very structure of the organization is specializing the human out of the customer. If any function in a company should be empathetic to the full customer experience, it should be insight.
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