Posts Tagged ‘client relations’

Where Does the Buck Stop Again?

Posted by Ron SellersThursday, March 3, 2011, 6:26 am 10 Comments
When the field center tells me they’re comfortable that the questionnaire is 15 minutes long, and in the field it’s actually 23 minutes, who should be responsible for the inaccuracy of their estimate (or the unexpected length of the actual questionnaire)? I would love to hear your take on this, because I honestly don’t know.
This was posted under category: Best Practices, Business Leadership, Business Practices, General Information, Industry Trends, Leadership, Strategy Tags: , , , , , , , , , ,