Posts Tagged ‘customer loyalty’

Revenue Weighted NPS Scores – All customers are equal, but some are more equal than others

Posted by Vivek BhaskaranThursday, March 2, 2017, 6:00 am 6 Comments
Very few companies and models actually take into account the customer profile when reporting out NPS Scores.
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More Thoughts On PMRG 2012 Conference: Get On Board The Innovation Train Or Get Left behind

Posted by Diane HayesWednesday, April 4, 2012, 14:10 pm 1 Comment
I left the PMRG meeting energized and hopeful about the future of our industry. A lot of very smart people are thinking about, developing, and measuring useful and innovative ways to collect, synthesize and make sense of data.
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